About Rembrandt
For Rembrandt, the menswear retailer dedicated to helping men feel great with the right fit, delivering exceptional customer service isn't just a goal - it's their mission.
Having started in 1946, Rembrandt now has over 50 stores and outlets across Australasia, offering suits, shirts, blazers, pants and accessories. From the design, sourcing, and manufacturing through to retail of the garments, they maintain control over quality, fit, and service ensuring sartorial elegance.
But behind every confident customer interaction stands a well-trained, engaged team member. That's why Rembrandt partnered with Induction App to transform their employee onboarding process from an inefficient paper-based system to digital efficiency and increased effectiveness.
The Challenge
Although Rembrandt’s staff turnover is low for a retailer, like many retail businesses, Rembrandt's onboarding was entirely manual. Contracts and forms were created, signed, and emailed individually, leading to inefficiency, delays, and administrative headaches. New hires received minimal information about Rembrandt before their first day, and store managers often felt disconnected from the induction process. "It was a big pack of paperwork," recalls Lisa Cardno, Company Accountant. "Stressful for everyone."
The manual approach also meant training was inconsistent across stores, content quickly became outdated, and there was no way to track whether new employees had actually completed their induction.
The Solution
Rembrandt implemented The Induction App digital platform to create a structured, engaging onboarding experience. The transition was remarkably smooth - the Induction App team converted Rembrandt's manual processes into an electronic format without creating additional burden.
Now, new employees receive pre-start welcome materials that help them learn about the company before day one. Agreements are created, approved, and electronically signed within the app. Role-specific and store-specific training ensures each team member receives tailored content, from health and safety protocols to local store layouts and nearby amenities.
The Results
With implementation taking just over a month, the impact has been immediate and measurable. "They can't miss anything," says Chris Harford, National Retail Manager. "Everything’s far easier."
Administrative efficiency: Electronic forms eliminated duplication, reduced errors, and freed up HR time. Documents are centrally stored and easily accessible, with no more chasing paper trails.
Manager engagement: Store managers now receive notifications about new hires and clear guidance on their role in the induction process. "Managers are more engaged now," the team reports. "They know what's required of them and feel part of the process. Not only is it being done better, it's actually being done."
Faster time-to-productivity: Are new hires coming up to speed faster? "Yes, definitely," says Rembrandt leadership."Because there's more info available to them, and it's all structured and tracked."
Employee experience: New hires describe the app as "easy and simple." One recent hire felt "much more informed" thanks to the pre-start materials—"he's got everything in his hands. Much more engaging than a paper manual."
Continuous improvement: The system revealed outdated content and broken links, prompting updates that raised overall business standards. Content managers find it easy to evolve the training based on feedback, and Rembrandt is now exploring extending the platform to further training initiatives.
Looking Ahead
For a business where every customer interaction matters, Rembrandt has created a foundation that ensures every team member starts with confidence.
The digital transformation hasn't just streamlined administration - it's elevated the entire employee experience, setting the stage for the exceptional service Rembrandt customers have come to expect.
